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Frequently Asked Questions
Template Design Orders:
  • A: 3~5 business days............+ $0
  • B: 1~2 business days............+ $30
  • C: 2~3 business days............+ $20
  • D: 6~9 business days............- $5
Custom Design Orders:
  • A: 4~7 business days............+ 0%
  • B: 2~3 business days............+ 30%
  • C: 7~9 business days............- 5%
  • D: 10~12 business days........- 10%
  • • Group caricature turnaround time depends on your order quantity. For more information, please email at
  • • Our design department closes on Sat. & Sun.
  • • We may close the options B during holidays such as Christmas.

We do NOT offer paper print files. We'll send your pictures by email and provide you high resolution (300 dpi) large size digitized pictures which can satisfy your print purposes. You can go to your local print center such as Wal-mart or FedEx Kinko's to get your printed pictures done in several minutes, and this is the cheaper and faster way to do it.

Your Default. caricature picture is in size A5 (8.30 x 5.80 inch / 300 dpi) +$0 (for photos, invitations & cards)

If you need even larger size picture for your print purposes, here are more options:

  • Options 1: A4 (11.6 x 8.20 inch / 300 dpi) +$5 (for portrait) Download A4 sample picture »
  • Options 2: A3 (16.5 x 11.7 inch / 300 dpi) +$10 (for poster) Download A3 sample picture »
  • Options 3: A2 (23.4 x 16.5 inch / 300 dpi) +$15 (for poster)
  • Options 4: A1 (33.1 x 23.4 inch / 300 dpi) +$20 (for poster)
  • • You can add a large picture while you place your order or buy it after your purchase by email at

Important: Large Clear Front Face Photos Are Required!

  • • Don't wear hat. It's ok to wear eye glasses but sun glasses (Best example: Passport Pictures).
  • • File formats: JPG, GIF, PNG, TIFF, BMP, PDF.
  • • File size: Each picture file is limited to a size of 5 MB (5000 KB).
  • • The following pictures show the YES and NO procedures:
  • Please note we do NOT have vector format files! We can make your caricature in JPG, GIF, BMP, PNG or Adobe.PSD formats. Also, we can offer you large size and high resolution pictures to satisfy any print purpose. If you need .PNG file with transparent background, please note us while you place your order, and we'll make it for you.
  • • Our artists use Photoshop to draw, and the .PSD file should be able to convert to Adobe Illustrator ".ai". But, to provide Illustrator ".ai". file format is just an exception, not conventionality, so we do NOT guarantee it will work well as other formats. It does not contain vector layers.

Yes, we do offer oversea delivery all over the world.

  • • Please note that all of our prices are in USD terms.
  • • We do NOT offer paper print files. We'll send your pictures by email and provide you high resolution (300 dpi) large size digitized pictures which can satisfy your print purposes.
100% Satisfaction Guarantee: Please keep this in mind that our artists can always change the artwork until you feel 100% satisfied. We guarantee the quality of our designs. If you're not satisfied with the quality due to an error on the part of Osoq, you can always exchange your caricature after our confirmation. The exchange caricatures, animations or designs must be the same person's photo you submitted to us. For special design orders, we will send you a preview design before the final file. If you would like to make any changes, we will do it for you for free. But, please note that your modification request can NOT be different from your original design request. Otherwise, it may be considered as a new design order and be charged an additional design fee.

Usually NO returns are accepted on our caricature, animation and design orders, but, in some case, we'll send you 30%-100% money back, if your order have been cancelled. If you don't like your drawings due to an error on the part of Osoq, you can exchange it after our confirmation. Please email us at within 24 hours after your caricature's receipt. After confirming it, we'll reproduce your caricature within 1-3 business days after receiving the returned caricature with no additional charge.

Please note that we will keep your order information in 30 days. Your design or modification request will be cancelled after 30 days automatically, and we will not be able to refund your payment or to do the design modifications. After you place or receive your order, please contact our Customer Support immediately by email.

Can I cancel my order after submitting?

  • We work hard to process your order quickly. It's impossible to cancel your order once you place them, because the product may be on its way by the time we receive a cancellation request.

Why is my order cancelled?

  • On occasions, we cancel customer orders for the following reasons:
  • • If the billing address you use at Osoq doesn't match the billing address on your credit card, we will cancel your order for security.
  • • If the photo you send does not accord with production, for instance: It is not clear, we will cancel your order and send a cancellation notice to you by Email. We will 100% refund your payment for the cancelled item(s).

What forms of payment do you accept?

  • We accept Visa, MasterCard, Discover, American Express, PayPal payments and debit cards with the Visa or MasterCard logo. We don't take personal checks, money orders, purchase orders, CODs.

Is it safe to use my credit card?

  • Our online payment system is powered by PayPal, Inc. It uses the latest security technology to encrypt all of your credit card information, including credit card number, name and address.
All of the Osoq caricatures are Digital Images Drawn with computer directly. They are NOT scanned in after drawn. Therefore, we provide much better image quality than traditional drawing. If you need to print out your caricature, we also offer large size and high resolution pictures to satisfy any of your print purpose.

Yes, you can order a caricature head drawing only. Please submit your request at Design Request »

  • • Please just add your comment "Head drawing Only".

Yes, we have black / white drawings.

  • • The price will be as the same as the full color drawings. Please submit your request at Design Request »
Yes, we can do pet or car cartoon drawings. Please submit your request at Design Request » The price depends on your design contents. Please give us detailed information or reference pictures about your design request. Our designers will be able to tell you the estimated design price.
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