Any Questions

24/7 support, please email us at helpcenterosoq.com (We don't have phone call service.)

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Design Quotation

Get your design quotation within 1-24 hours.

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F A Q

Picture size options:

A5 (8.30 x 5.80 inch / 300 dpi) +$0 (for photos, invitations & cards)

A4 (11.6 x 8.20 inch / 300 dpi) +$5 Download A4 sample picture »

A3 (16.5 x 11.7 inch / 300 dpi) +$10 Download A3 sample picture »

A2 (23.4 x 16.5 inch / 300 dpi) +$15

A1 (33.1 x 23.4 inch / 300 dpi) +$20

Even more size options, please email at helpcenterosoq.com

We don't provide printing services. All are digital pictures only! We'll send your pictures by email and provide you high resolution (300 dpi) large size digitized pictures which can satisfy your print purposes.

Online print providers: Third party online printing providers »

Local print center: You can go to your local Wal-mart or FedEx Kinko's to get printing done in several minutes. It's cheaper and faster way to do it.

Turnaround time options:

2~3 business days ................. + 30%

4~7 business days ................. + 0%

7~9 business days ................. - 5%

10~12 business days ............. - 10%

Bulk order turnaround time, please email at helpcenterosoq.com

• Your large clear front face photos are required! The best example is your passport photo.

• We can make your images in JPG, GIF, BMP, PNG or Adobe.PSD formats.

• We do not have vector format files! You may order a .PNG file with transparent background in size A1. It works almost like a vector file.

• Yes, we do offer oversea delivery. We do NOT offer paper print files. We'll send you digital pictures by email.

• Please note that all of our prices are in USD terms.

• 100% Satisfaction Guarantee: Please keep this in mind that our artists can always change the artwork until you feel 100% satisfied. We guarantee the quality of our designs. If you're not satisfied with the quality due to an error on the part of Osoq, you can always exchange your design after our confirmation. The exchange designs must be the same person's photo you submitted to us. For special design orders, we will send you a design preview before the final file. If you would like to make any changes, we will do it for you for free. But, please note that your modification request can NOT be different from your original design request. Otherwise, it may be considered as a new design order and be charged an additional design fee.

• Usually NO returns are accepted on our design orders, but, in some case, we'll send you 30%-100% money back, if your order have been cancelled. If you don't like your drawings due to an error on the part of Osoq, you can exchange it after our confirmation. Please email us at helpcenterosoq.com within 24 hours after you receive the design. After confirming it, we'll reproduce your design within 1-3 business days with no additional charge.

• Please note that we will keep your order information in 30 days. Your design or modification request will be cancelled after 30 days automatically, and we will not be able to refund your payment or to do the design modifications. After you place or receive your order, please contact us immediately by email at helpcenterosoq.com.

Can I cancel my order after submitting?

  • • We work hard to process your order quickly. It's impossible to cancel your order once you place them, because the product may be on its way by the time we receive a cancellation request.

Why is my order cancelled?

• If the billing address you use at Osoq doesn't match the billing address on your credit card, we will cancel your order for security.

• If the photo you send does not accord with production, for instance: It is not clear, we will cancel your order and send a cancellation notice to you by email. We will 100% refund your payment for the cancelled item(s).

  • • We accept Visa, MasterCard, Discover, American Express, PayPal payments and debit cards with the Visa or MasterCard logo. We don't take personal checks, money orders, purchase orders, CODs.

Is it safe to use my credit card?

  • • Our online payment system is powered by PayPal, Inc. It uses the latest security technology to encrypt all of your credit card information, including credit card number, name and address.

• All of our drawings are 100% Hand-drawing Digital Images. They are NOT scanned in after drawn. For printing, we also offer large size and high resolution pictures which can satisfy any of your print purpose.

• Yes, you can order a caricature head drawing only. You may submit your request at Design Request »

• Yes, we can do black / white drawings. You may submit your request at Design Request »

• Yes, we can do animal cartoon drawings. You may submit your request at Design Request »