Usually NO returns are accepted on our caricature, animation and design orders, but, in some case, we'll send you 30%-100% money back, if your order have been cancelled. If you don't like your drawings due to an error on the part of Osoq, you can exchange it after our confirmation. Please e-mail Osoq at helpcenterosoq.com within 24 hours after your caricature's receipt. After confirming it, we'll reproduce your caricature within 1-3 business days after receiving the returned caricature with no additional charge.
Please note that we will keep your order information in 30 days. Your design or modification request will be cancelled after 30 days automatically, and we will not be able to refund your payment or to do the design modifications. After you place or receive your order, please contact our Customer Support immediately by email.